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Support Center

How to Setup LG TV and Players

  1. Press Settings
  2. Go to Network
  3. Select Network Connection
  4. Select Start Connection
  5. Select Other Network List
  6. Choose Set Expert
  7. Choose Wired or Wireless depending on how you connect
  8. Under DNS Mode select Manual Input
  9. Set DNS to
  10. Press OK
  11. Wait for the Check to complete and press Complete
  12. Restart 
For newer LG Smart TV models, use the following setup guide:

1. On the main screen, go to Settings.
2. Go into “Network Connection”.
3. Click “Start Connection” and wait for the Network to connect.
4. Once your network is connected, click on “Other Network List”.
5. Click “Set Expert”.
6. Choose “Wireless”.
7. Click on “AP List”.
8. Enter your Wifi password.
9. You should now be seeing a screen called “Connection Settings”.
10. Change 'DNS Mode' to manual and then enter


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

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Are you stuck ? Then try the troubleshooter.

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Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
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How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

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