Support Center

Why Can’t I Choose a Regional Unlocator Server?

Last Updated: Feb 06, 2015 11:08AM CET
​Some DNS providers want to make you think it’s more efficient to have their customers choose from a list of regional DNS servers. So why does Unlocator not allow you such an option? Simply put it’s not the right way to do it and it’s nothing more than marketing jibber jabber.

We have several servers all around the world as well. However, the Unlocator network will automatically determine the server, which gives you the fastest DNS lookup based on advanced algorithms and networking protocols.

Simply choosing a DNS server based on physical distance is not the same as finding the fastest server from your location. 

Remember back in the days when the car GPS would not take into account traffic conditions and roadwork and simply give you the shortest distance? Well this is the exact same issue. If you don’t take into account the current traffic conditions of the Internet, then selecting the closest server is not always the right option. 
 

Why the Unlocator DNS Servers are More Efficient

  • We have one set of IPs – Simple.
  • Unlocator will automatically send your traffic to the server with the fastest response time. 
  • If one server goes down your traffic gets shifted to another server at once - automatically.
  • We can keep adding new servers to the setup and our customers don’t have to update IP. Once a new server is added you will automatically be using it if it’s more efficient from your location.

​Important

First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

If you are getting a proxy/unblocker warning then make sure to read this article.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

Create a Free Trial

Troubleshooting

Are you stuck ? Then try the troubleshooter.

Start Troubleshooter

Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

185.37.37.37
185.37.37.185
185.037.037.037
185.037.037.185


Why are there not more server options?

support@unlocator.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete