- First make sure your router is set to use our DNS. Go to the Basic menu and select WAN. If you don't see our DNS (188.8.131.52 and 184.108.40.206) then uncheck Obtain DNS Automatically and then add dns servers Primary and Secondary DNS.
- Go to Static Routes under Advanced
- Click on Configuration
- Click on Advanced
- Click on StaticRoute and add the following:
Subnet IP: 220.127.116.11
Subnet Mask: 255.255.255.255
Gateway IP: Any valid local IP other than the router itself.
- Press Add
- Repeat for the Subnet IP 18.104.22.168
First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home
. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.