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How to Block Google DNS on Belgacom Modem

Some devices and channels have been programmed to always use Googles DNS and In order to work around this problem you need to block the Google DNS on the router.
  1. Connect to the router via your browser by surfing to
  2. On the screen that opens you will be prompted for your modem serial number. Go to your modem, look for the serial number on the sticker, it should be 15 characters long. Enter this number and press ok.
  3. On the left-hand menu, click the option Advanced Settings

  4. Under the Advanced Settings menu, click Route. It will take you to the following screen where you have to click on Routing in the top menu bar of the page.
  5. Scroll down on this page to where it says New Route, and find and click on the icon next to it.
  6. You will be taken to a page where you can define a new route. Fill out the form with this information: 

    a.    Name: LAN Bridge
    b.    Destination:
    c.    Netmask:
    d.    Gateway:
    e.    Metric: 2
    f.    Click OK.
  7. Repeat these steps for the Destination IP as well.


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

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Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
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How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

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