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Support Center

How to Set Up Ubuntu

  1. Right-click on the Network Icon (found at top-right panel by default) and click on Edit Connections
  2. Select your connection and click edit.
  3. Choose IPv4 Settings
  4. Change the Method to Automatic (DHCP) addresses only.
  5. Set DNS servers to
  6. Click Save and reboot.
Please don't forget that in order to watch sites using Silverlight on Linux you will need a solution like as a silverlight replacement. We don't provide support for any issues with pipelight.


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

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Are you stuck ? Then try the troubleshooter.

Start Troubleshooter

Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

Why are there not more server options?
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found