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Support Center

How to Setup Fritz Box

  1. ​Go to http://fritz!box or
  2. Logon with your password
  3. Go to: System -> View -> Change to Extended View and press apply
  4. Then go to: Internet -> Access data -> DNS-Server
  5. Under heading DNSv4 Servers place dot in Use other DNSv4 Servers
  6. Input & into the Preferred and Alternative fields and press apply
  7. Restart router and your connected devices

Disable IPv6

In order to use Unlocator you need to make sure IPv6 is disabled on your router as well. It might not be enabled to start with but it's a good idea to check.
  1. ​Go to http://fritz!box or
  2. Logon with your password
  3. Go to Home Network -> Network
  4. Press IPv6 button under IP addresses
  5. Select Disable DHCPv6 server on FRITZ!box
  6. Click ok


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

Create a Free Trial


Are you stuck ? Then try the troubleshooter.

Start Troubleshooter

Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

Why are there not more server options?
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found