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Support Center

Can't Find Your Router?

If your router is not listed on our website it does not mean it won't work with Unlocator. We simply don't have access to all routers on the market. Please refer to your routers manual to learn how to change DNS - below are some suggested steps. 

Important: If you are unable to configure your router then simply configure your device instead. The result is the same.
  1. Connect to the router via your browser. Common addresses are,
  2. Log in to the router. Common user names are: admin, root, default and common passwords are admin, 1234, default, password
  3. Find network settings and change DNS to and
  4. Apply the changes by saving settings.
  5. Restart devices connected to the router.
Please refer to your routers manual for more detailed instructions.


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

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Are you stuck ? Then try the troubleshooter.

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Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

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