Important: If you are unable to configure your router then simply configure your device instead. The result is the same.
- Connect to the router via your browser. Common addresses are http://10.0.1.1, http://192.168.0.1, http://192.168.1.1, http://192.168.2.1
- Log in to the router. Common user names are: admin, root, default and common passwords are admin, 1234, default, password
- Find network settings and change DNS to 22.214.171.124 and 126.96.36.199
- Apply the changes by saving settings.
- Restart devices connected to the router.
ImportantFirst step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.
If you are getting a proxy/unblocker warning then make sure to read this article.