Support Center

List of Internet Providers That do Not Work With Unlocator

Last Updated: Apr 21, 2014 10:02AM CEST
Although Unlocator can be used in just about any location, there are a range of Internet Providers around the world who either censor, perform what is know as “DNS Highjacking” or use transparent proxy servers. As a result Unlocator won’t work with the following providers and there is nothing we can do about it. 

Canada 
  • Xplornet satellite
India
  • BSNL
  • TATA
Italy
  • Vodafone
Lebanon
  • Virtual ISP
Nepal
  • Subisu CableNet
New Zealand
  • Vodafone (you can use Unlocator if you have a static IP) 
  • Telecom
  • TelstraClear
Singapore
  • M1
  • SingTel 
  • StarHub Cable Vision
South Africa
  • Telkom SA Limited
Spain
  • SKYdsl
  • Vodafone
Thailand
  • True ISP
UAE
  • Emirates Telecommunications Corporation

 

​Important

First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

185.37.37.37
185.37.37.185
185.037.037.037
185.037.037.185

Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

support@unlocator.com
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