A smart TV will have different apps available depending on what market it is sold in. TVS sold outside North America are often unable to switch region to the USA. Some apps are locked down to serial numbers of the TV model and as this limitation is based on hardware it can’t be unlocked.
That said - changing the region to one of the following should provide access to the most popular apps on most TVS: USA, Mexico, Brazil, Canada, UK, Finland, Norway, Sweden and Denmark.
- Go to Settings
- Open Options
- Select Smart TV Settings
- Under Change country for Premium and LG Smart World select Manual
- Your list of countries may vary, but selecting one of the following will give you access to the most popular apps: USA, Mexico, Brazil, Canada, UK, Finland, Norway, Sweden or Denmark.
- Click Close
- You can now open the app on your TV
We are unable to provide support for region switching as this is outside the scope of our product.
First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home
. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.