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Support Center

How to Setup Windows Phone 8

If you are using Windows Phone 8.1 and above then you should have the option to edit the DNS servers used by the phone. We have put should in italics as this feature is still broken on lots and lots of Windows phones. Never the less here goes:
  1. Go to settings
  2. Choose Wifi
  3. Press and hold the Wifi you are connected to
  4. Select Edit from the pop up
  5. If the fields are greyed out then you have the bug as many other Windows Phone users and you won't be able to edit the DNS. Instead setup your router.​
  6. If you can enter values in the fields then set DNS to and press done.
  7. You might need to restart the phone.
Important: We won't be able to help you with getting your phone to accept DNS changes if the fields are greyed out. This is a Windows bug.


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

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Are you stuck ? Then try the troubleshooter.

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Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
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How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

Why are there not more server options?
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
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