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How to Setup Western Digital Devices

Please note that Western Digital Players sold outside the US may not have the DRM chip needed to play certain content and other channels with protected content. Feel free to test Unlocator with your WD player, but bear mind that if your WD player has not been purchased in the US you might not be able to watch certain content on it. 

1.    Go to Settings > Network settings > Network setup and choose Automatic
2.    Wait a while until the WD box has received IP address and other network settings from your router
3.    Once again open Settings > Network settings > Network setup and choose Manual
4.    Go down to DNS and input
5.    Click Submit > Finish > OK
6.    Restart the WD box
If your WD player does not show US apps please go Setup > System > Device reset > Reset All Settings Except Online Service Accounts. Run the reset and once the WD player has been setup again you should see US apps if you have a US WD player.


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

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Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
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How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

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