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Support Center


  • How do I Change my Password

    Changing your password for your Unlocator account is simple. Follow the steps below. Login to your account ...

    May 10, 2013 04:19PM CEST
  • How do I Delete My Account?

    Log in to your account and click edit profile. At the bottom of the page you will find a link allowing you to ...

    Apr 03, 2014 02:46PM CEST
  • How do I Cancel My Subscription?

    Should you wish to cancel your subscription you can do so in just a couple of steps. Log in to you account ...

    Mar 12, 2018 10:22AM CET
  • Understanding the Account Home

    We aim to make our service as easy to use as possible. However, given the nature of our product you will come ...

    Dec 04, 2013 04:30PM CET
  • Refunds

    We provide a 14-day money back guarantee as outlined in our terms of use. In order to receive a refund within ...

    Apr 02, 2014 03:19PM CEST
  • How to update credit card details

    In order to update your credit card info please follow these steps: Log in to your Unlocator account Nav...

    Mar 12, 2018 10:22AM CET
  • How to Upgrade Your Unlocator Subscription

    If you have purchased a 1 or 6 month subscription you can upgrade your subscription at any point. Log in t...

    May 22, 2014 09:53AM CEST
  • PayPal is no Longer Supported

    Unfortunately PayPal no longer allow us to sell subscriptions via PayPal. As a result you will see your subscr...

    Feb 16, 2016 02:17PM CET
  • Can't Cancel PayPal Subscription

    Due to an ongoing issue with PayPal our account with PayPal has limited access. As a result we can’t cancel su...

    Feb 06, 2016 12:05PM CET
  • I Paid With iDeal or Sofort and my Account i Still not Active

    When paying with either iDeal or Sofort there might be a delay for the subscription to be added to your accoun...

    Aug 10, 2016 09:12AM CEST

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

Create a Free Trial


Are you stuck ? Then try the troubleshooter.

Start Troubleshooter

Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

Why are there not more server options?
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
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