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Support Center

CLOSED: Planned Maintenance

Last Updated: Apr 22, 2015 11:04AM CEST
Update 11:00 CET: Upgrade has been completed. Thank you for your patience. 

In order to expand capacity of the Unlocator website and service we will be performing a two-step upgrade of essential hardware.

The first upgrade will happen on April 22nd at 9AM CET. Estimated time for the upgrade is about 1 hour. 

What Will Happen During the Upgrade?

  • The DNS service will continue to work
  • The Unlocator website will be offline
  • You will not be able to update your IP
  • The API and apps will not work
  • You will not be able to make a purchase


First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

Create a Free Trial


Are you stuck ? Then try the troubleshooter.

Start Troubleshooter

Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

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