We strongly recommend spending a couple of minutes reading the below. However don’t forget that you can always contact us if you run into issues – we are here to help.
The 3 Check MarksIn your account home you will find a table with 3 different settings:
- DNS Setup
- IP Address
- Subscription Status
Let me address the settings in reverse order.
Subscription StatusThis is where we check if you account has an active subscription to our service. If you don’t have a green check mark it means that your subscription has run out and you will have to upgrade or renew your subscription. In that case press the upgrade button.
IP addressEach device connected to the Internet has an IP address, which is a unique number that you inherit from your Internet Service Provider (ISP). This number is needed for your device to communicate online. In order for our servers to identify you we need to know your current IP address. We use the public IP address from your Internet connection to identify you and not the IP address from your local network. For more information about how do distinguish between the two please see this article.
Some user will get a new IP address frequently from their Internet Service Provider (ISP) while others will have the same IP address for months if not years. If you all of a sudden experience problems with our service it’s a good idea to log in to your account and check if you have gotten a new IP. In that case press the “update IP” button, which will appear.
DNS SetupDNS stands for Domain Name System and this is the part, which confuses the most users - and understandably so. You actually use DNS on a daily basis when surfing the Internet. However, you have never had to deal with this before as you have been using your ISPs DNS servers automatically.
The DNS is responsible for telling your device what server to connect to when you type in a web address in your browser or use an app connected to the Internet.
DNS - The Two Setup MethodsThere are two different methods of using our service.
- Method 1: Configure each device you want to use with our service.
- Method 2: Configure your router to use our service. Every device connected to this router will then be using Unlocator.
Another example would be if you have configured your router to use our service. If you then visit your account home and get a green check mark in the DNS check then any other device connected to the same router is ready to use with Unlocator.
DNS Status Help Chart
|Method||DNS Status||What to do|
|Method 1||Green||The device you are using to visit the account home is set up correctly to use our service.|
|Method 1||Red||Your device is not using Unlocator. Please make sure you have configured your device correctly. Then restart both router and device to clear out any cache left behind from your previous DNS. You may also want to check if you have any plugins in your browser or anything of that nature, which will interfere with your network.|
|Method 2||Green||All devices connected to your current router are now using Unlocator and you are good to go. Restart any devices that are still causing issues. Exceptions: You have set up your current device as well and this might be what triggers a green check mark.|
|Method 2||Red||Make sure that the device you are using to check the DNS status does not have local settings overruling the settings of the router. That would be local DNS settings etc. Check the routers settings once again and restart both router and device.|
ImportantFirst step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.
If you are getting a proxy/unblocker warning then make sure to read this article.