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Support Center

Watching Instantly Is Not Currently Available For Your Account

If you have the DVD option enabled on your US account you might see the following message when changing to a different region:

Watching Instantly Is Not Currently Available For Your Account. Unfortunately your account is restricted to streaming only within the 50 United States and its territories. You may still access your account, but you will not be able to play any title.

The reason is that your account is also used for ordering DVDs. In order to change region you have to disable the DVD option on your account by logging in to their website. Then go to Your Account > Your Plan and deselect the DVD plan.



First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

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Are you stuck ? Then try the troubleshooter.

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Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

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