Support Center

I Can't Change DNS on my Sky Hub

Last Updated: Sep 06, 2013 04:30PM CEST
Unfortunately Sky has decided to lock down the Sky hub, so you won't be able to change the DNS on the router. Instead, you can change DNS on the devices you plan to use with our service. Please note that the Roku requires a router in order to function with our service as the Roku does not have DNS settings directly on the device.

Please refer to our setup guides in order to setup your device directly.

​Important

First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

If you are getting a proxy/unblocker warning then make sure to read this article.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

Create a Free Trial

Troubleshooting

Are you stuck ? Then try the troubleshooter.

Start Troubleshooter

Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

185.37.37.37
185.37.37.185
185.037.037.037
185.037.037.185


Why are there not more server options?

support@unlocator.com
https://cdn.desk.com/
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