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Support Center

List of Internet Providers That do Not Work With Unlocator

Although Unlocator can be used in just about any location, there are a range of Internet Providers around the world that either perform censorship or use a network structure, which breaks access to our service. 

DNS Hijacking

The ISP intercepts DNS requests and force them trough their own DNS servers. As a result you will be unable to get 3 green check marks in your account. Instead of using the regular DNS you should use the Smart VPN feature found in your account.

Transparent Proxies

The ISP routes traffic trough a transparent proxy. The IP added to your account differs from the IP making the requests to our servers. If your ISP is using a transparent proxy you won't be able to use Unlocator unless your ISP will route you outside the transparent proxy.

  • Xplornet satellite
  • Cablecolor S.A (European sites will work with our service)
  • BSNL
  • TATA
  • PT Telkom (transparent proxy)
  • Vodafone. However, if you are using one of the new modems please try this info from a fellow Italian Unlocator user. "The problems with Vodafone comes from the default configuration of the modem they provide you: by default the connection uses secure DNS that prevent the Unlocator to run as it should. You can’t find this option on the settings if accessing it by a pc. The only way is to download on your smartphone the app Vodafone station (it can be easily found in the Google Play store or in the Apple store), go to Settings> Internet settings and then deactivate the option Secure DNS (in Italian the path is: Impostazioni> Impostazioni Internet)"
  • Virtual ISP
  • Cablevisión
  • Subisu CableNet
New Zealand
  • Vodafone (you can use Unlocator if you have a static IP) 
  • Telecom
  • TelstraClear
  • M1
  • SingTel 
  • StarHub Cable Vision
South Africa
  • Telkom SA Limited
  • SKYdsl
  • Vodafone
  • True ISP 
  • Emirates Telecommunications Corporation
  • DU
  • Vodafone



First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.

What is Unlocator?

Unlocator is a DNS service, which allows you to safely browse the Internet without borders. No speed loss and best of all you can try it for free – no credit card needed.

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Are you stuck ? Then try the troubleshooter.

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Before You Contact Support

  1. Verify that your device or connected router is using Unlocator.
  2. Restart device and router.
  3. Check your account status from a computer or device that is connected to Unlocator by visiting your account home.
  4. If the above steps don’t work please contact support describing your issue and steps taken to fix it.
Contact Support

How to Format an IP Address

Some devices require you to use 3 digits pr. decimal when setting a DNS. You can format our DNS in the following ways:

Why are there not more server options?
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