- Open up Control Panel>Network Connections and select your active network connection.
- Click on Properties, and then select Internet Protocol (TCP/IP).
- Click on Properties.
- A new window will open - select "Use the following DNS server addresses" and enter the DNS servers in the spaces provided: 220.127.116.11 and 18.104.22.168
- Click ok
- Restart your computer
First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account home
. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.